Frequently Asked Questions
In case you had concerns, here are some frequently asked questions and answers to clear things up
What checks do you do?
Our vetting includes Enhanced DBS checks, reference checks, right-to-work checks safeguarding and paediatric first aid training, with MOT and DVLA licence checks for driving roles.
Can I see the DBS?
The guardian will bring it to the initial meet and greet.
We comply with GDPR to ensure the privacy and protection of personal data.
Will you provide me with one guardian?
We endeavour to match you with a local guardian for consistency.
While your primary guardian will provide childcare, we may provide an alternative nanny in cases of illness or holidays.
Do you provide car seats?
Yes, we primarily provide car seats from the Graco range.
Can we begin services without the DBS?
Unfortunately, we cannot begin services without a DBS in place.
Why is there an annual fee?
The fee covers administrative expenses such as DBS processing, training, car seats, and document checks.
Can I cancel or reschedule?
Due to employment law, and Kids Services employing the staff members, a term's notice is required for cancellation or changes to the booking.
Do you have a minimum booking?
We require a minimum of 5 school runs or 9 childcare hours per week.
Service terms cannot be amended below the agreed contract terms.